Friday, November 19, 2021

Afiniti, which provides call center software, removes its CEO after sexual assault allegations by an ex-employee who testified before the US judiciary committee (Bloomberg)

Bloomberg:
Afiniti, which provides call center software, removes its CEO after sexual assault allegations by an ex-employee who testified before the US judiciary committee  —  - Former employee told U.S. Congress that CEO groped, beat her  — Founder Zia Chishti removed from all roles at the company



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How Schneider Electric is using AI in call centers and manufacturing to complement employees' work and boost productivity, rather than to replace them (Patricia Cohen/New York Times)

Patricia Cohen / New York Times : How Schneider Electric is using AI in call centers and manufacturing to complement employees' work ...