The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024 (Harry Brumpton/Bloomberg)

Harry Brumpton / Bloomberg:
The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024  —  - Customer scam losses at Commonwealth Bank cut in half  — CEO Matt Comyn says many more AI use cases in development