LLMs trained on voice, text, and video chats can now detect and mimic emotions like empathy, which could impact fields like customer service, HR, mental health (Lisa Bannon/Wall Street Journal)

Lisa Bannon / Wall Street Journal:
LLMs trained on voice, text, and video chats can now detect and mimic emotions like empathy, which could impact fields like customer service, HR, mental health  —  Artificial Intelligence is getting smart enough to express and measure human empathy.  Here's how the new technology could change healthcare …