Thursday, March 30, 2023

Berlin-based Parloa, which uses AI and low-code tools to automate call center operations, raised a €20M Series A led by EQT Ventures (Kyle Wiggers/TechCrunch)

Kyle Wiggers / TechCrunch:
Berlin-based Parloa, which uses AI and low-code tools to automate call center operations, raised a €20M Series A led by EQT Ventures  —  It's estimated that over $400 billion are spent annually to run customer contact centers around the world.  To cut costs, in recent years …



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How internet censorship tech maker Sandvine, a vendor to repressive regimes like Egypt, nearly collapsed before US restrictions forced new ownership and a pivot (Ryan Gallagher/Bloomberg)

Ryan Gallagher / Bloomberg : How internet censorship tech maker Sandvine, a vendor to repressive regimes like Egypt, nearly collapsed bef...