Sunday, February 19, 2023

A look at the use of conversational AI in US call centers, which some agents find helpful and others say leaves the humans with more complex, intense workloads (Lisa Bannon/Wall Street Journal)

Lisa Bannon / Wall Street Journal:
A look at the use of conversational AI in US call centers, which some agents find helpful and others say leaves the humans with more complex, intense workloads  —  Call centers are at the forefront of deploying artificial intelligence, with bots that automate basic tasks and instruct humans how to do their jobs



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JD reports Q4 revenue up 13% YoY to ~$48B, its fastest growth in three years and above est., net income up 100%+ to ~$1.4B, as Chinese consumer spending rises (Bloomberg)

Bloomberg : JD reports Q4 revenue up 13% YoY to ~$48B, its fastest growth in three years and above est., net income up 100%+ to ~$1.4B, a...