Sunday, August 8, 2021

Call center operator Teleperformance, which counts Apple, Amazon, and Uber as clients, wants to monitor staff working from home in Colombia, via AI-powered cams (Olivia Solon/NBC News)

Olivia Solon / NBC News:
Call center operator Teleperformance, which counts Apple, Amazon, and Uber as clients, wants to monitor staff working from home in Colombia, via AI-powered cams  —  Colombia-based call center workers who provide outsourced customer service to some of the nation's largest companies …



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Spotify rolls out new ad tools, including an AI tool in the US and Canada to generate scripts and voiceovers, and pitches itself to advertisers as "nutritional" (Jessica Testa/New York Times)

Jessica Testa / New York Times : Spotify rolls out new ad tools, including an AI tool in the US and Canada to generate scripts and voiceo...