Sunday, June 20, 2021

India sees surge in AI-enabled automated customer service agents

Automated customer service agents became the top Artificial Intelligence (AI) use case for the Indian organisations in 2020 as the Covid-19 pandemic kept millions at home and face-to-face interactions diminished across industries, according to a new report. https://ift.tt/3gInh8f

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Mark Zuckerberg lamented the rise of "culturally neutered" companies that have sought to distance themselves from "masculine energy" (Riley Griffin/Bloomberg)

Riley Griffin / Bloomberg : Mark Zuckerberg lamented the rise of “culturally neutered” companies that have sought to distance themselves ...