Replicant, a customer service platform that uses text-based chatbots and AI assistants to help human reps, raises $27M Series A led by Norwest Venture Partners (Kenrick Cai/Forbes)

Kenrick Cai / Forbes:
Replicant, a customer service platform that uses text-based chatbots and AI assistants to help human reps, raises $27M Series A led by Norwest Venture Partners  —  Hundreds of millions of consumers use voice assistants such as Amazon Alexa or Apple's Siri for simple tasks in their daily lives.