Wednesday, August 19, 2020

Taiwan-based iKala, which offers AI-based customer acquisition and engagement services, raises $17M Series B led by Wistron Digital Technology (Catherine Shu/TechCrunch)

Catherine Shu / TechCrunch:
Taiwan-based iKala, which offers AI-based customer acquisition and engagement services, raises $17M Series B led by Wistron Digital Technology  —  Taiwanese startup iKala, which offers an artificial intelligence-based customer acquisition and engagement platform, will expand …



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How Schneider Electric is using AI in call centers and manufacturing to complement employees' work and boost productivity, rather than to replace them (Patricia Cohen/New York Times)

Patricia Cohen / New York Times : How Schneider Electric is using AI in call centers and manufacturing to complement employees' work ...