Cresta, which uses AI to improve real-time customer interactions of call center workers, emerges from stealth by announcing $21M in funding from a16z and others (Lucas Matney/TechCrunch)

Lucas Matney / TechCrunch:
Cresta, which uses AI to improve real-time customer interactions of call center workers, emerges from stealth by announcing $21M in funding from a16z and others  —  As Silicon Valley's entrepreneurs cluster around the worldview that artificial intelligence is poised to change how we work …