Facebook created a chatbot called "Liam Bot" that teaches employees official company talking points for responding to friends and family critiquing the company (New York Times)

New York Times:
Facebook created a chatbot called “Liam Bot” that teaches employees official company talking points for responding to friends and family critiquing the company  —  The “Liam Bot” teaches employees what to say if friends or family ask difficult questions about the company over the holidays.