Tuesday, August 27, 2019

Cisco to buy customer analytics startup CloudCherry, which has raised $16M in venture funding from Cisco, Microsoft, and others (Maria Deutscher/SiliconANGLE)

Maria Deutscher / SiliconANGLE:
Cisco to buy customer analytics startup CloudCherry, which has raised $16M in venture funding from Cisco, Microsoft, and others  —  Though best known for its networking and data center gear, Cisco Systems Inc. is also a major player in the contact center technology business.



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How Schneider Electric is using AI in call centers and manufacturing to complement employees' work and boost productivity, rather than to replace them (Patricia Cohen/New York Times)

Patricia Cohen / New York Times : How Schneider Electric is using AI in call centers and manufacturing to complement employees' work ...