Monday, June 24, 2019

Unicorn Freshworks starts investing in AI and chatbots

Online retailers, head-hunters and tourism companies, to name a few, find that their customers reach out across myriad platforms, from in-app chats to emails and phone calls. http://bit.ly/2Ya8NlN https://ift.tt/eA8V8J

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How Schneider Electric is using AI in call centers and manufacturing to complement employees' work and boost productivity, rather than to replace them (Patricia Cohen/New York Times)

Patricia Cohen / New York Times : How Schneider Electric is using AI in call centers and manufacturing to complement employees' work ...