Friday, June 21, 2019

SMS still alive and kicking on back of applications

App-to-person SMS business has grown 20% every year since 2014 to 210 billion messages in 2018. http://bit.ly/2XqIwCQ https://ift.tt/eA8V8J

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How Schneider Electric is using AI in call centers and manufacturing to complement employees' work and boost productivity, rather than to replace them (Patricia Cohen/New York Times)

Patricia Cohen / New York Times : How Schneider Electric is using AI in call centers and manufacturing to complement employees' work ...