Thursday, May 23, 2019

Google says around 25% of calls placed using its Duplex AI service started with a human; calls to ~12 restaurants found people made 3 of 4 successful bookings (New York Times)

New York Times:
Google says around 25% of calls placed using its Duplex AI service started with a human; calls to ~12 restaurants found people made 3 of 4 successful bookings  —  In a free service, bots call restaurants and make reservations.  The technology is impressive, except for when the caller is actually a person.



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