In a publicity crisis, like a data breach, Google receives less outrage and pushback from users than Facebook because it provides genuinely useful services (Casey Newton/The Verge)

Casey Newton / The Verge:
In a publicity crisis, like a data breach, Google receives less outrage and pushback from users than Facebook because it provides genuinely useful services  —  What Google gained by giving up on social networks  —  There are bad bugs, and there are worse bugs.